Have a question ? We are here to help.
Check out the most common questions we hear from customers.
Account & Billing
How can I create an account on the Sengled website?
To create an account on the Sengled website, follow these steps:
- Visit the Sengled website and click on the "Sign Up" or "Create Account" button.
- Fill in the required information like your email address, password, and any other details requested.
- Once you have provided all the necessary information, click on the "Submit" or "Create Account" button to complete the registration process.
What payment methods are accepted for billing on Sengled?
Sengled accepts multiple payment methods for billing, including credit cards (Visa, MasterCard, American Express), debit cards, and PayPal. When placing an order, you will be able to choose your preferred payment method during the checkout process.
Sengled Club
How do I join the Sengled Club?
To join the Sengled Club, simply sign up for a Sengled member account and wait for approval within 7 business days.
What benefits can I expect as a Sengled Club member?
As a Sengled Club member, you can receive an exclusive $5 coupon for orders over $19.99, a freebie with your first order over $49.99, and referral rewards for inviting friends to join.
How can I claim my freebie with my first order?
Once your first order exceeds $49.99, you will receive an email with instructions on how to redeem your freebie. Follow the provided steps to claim it at no extra cost.
How do the referral rewards work?
By inviting friends to join the Sengled Club via your link, both you and your friend can receive a 10% coupon. Additionally, you can earn store credits based on your friends' successful orders, which can be accumulated for discounts on your future purchases.
How can I use the credits earned from referral rewards?
You can use the credits earned from referral rewards to generate coupons for use on your future purchases.
Order & Shipping
How can I place an order for Sengled Smart Lights?
To place an order for Sengled Smart Lights, you can follow these steps:
- Visit the Sengled website or mobile app.
- Browse through the available smart light products and select the items you wish to purchase.
- Add the selected products to your cart.
- Proceed to the checkout page and fill in the necessary shipping and billing information.
- Review your order details and complete the payment process to finalize the purchase.
Does Sengled offer free shipping worldwide?
Yes, Sengled offers free shipping worldwide on all orders. However, please note that some remote or hard-to-reach areas may have certain restrictions or additional shipping fees. It is recommended to check the shipping policy or contact Sengled customer support for specific details regarding your location.
How can I track my Sengled Smart Light order?
Once your order has been shipped, you will receive a confirmation email from Sengled with tracking information. You can use this tracking number to track your order's status on the shipping carrier's website or through the provided tracking link in the email. If you face any difficulties tracking your order, you can reach out to Sengled customer support for assistance.
Discount & Code
How can I obtain discount codes for Sengled Smart Lights?
Sengled often provides discount codes and promotions through various channels, including their website, newsletters, social media platforms, and partnerships. Keep an eye out for these offers to take advantage of discounts on Sengled Smart Lights.
Can I use a discount code in combination with other automatic discounts or promotions?
The use of discount codes in combination with other automatic discounts or promotions may vary. It is recommended to review the terms and conditions associated with each offer or contact Sengled customer support for clarification on whether multiple discounts can be stacked or used together.
Where can I enter my discount code during the checkout process?
When placing an order on the Sengled website or mobile app, you will typically find a designated field to enter your discount code during the checkout process. Look for a section titled "Discount Code," "Promo Code," or similar, and enter your code in the provided space. Make sure to click on the apply button to ensure the discount is applied to your order before finalizing the purchase.
Return & Refund
What is the return policy for Sengled products?
We offer a 30 Day Money Back Guarantee for Any Reason. If you are not completely satisfied with the performance of your Sengled product, you can request a full refund within 30 days of purchase. Please note that the postage cost for the return of the eligible product is the customer's responsibility and will not be refunded. Returns must include all accessories and items must include original packaging. Returns may be rejected if the product does not meet these requirements.
How do I apply for the 30 Day Money Back Guarantee?
To apply for the 30 Day Money Back Guarantee, contact us with the subject line "30 Day Money Back Guarantee" and provide a receipt or proof of purchase as an attachment. Once your application is successfully processed, you'll receive an email confirmation. You will then need to return the eligible product (in its original packaging) along with the original purchase receipt following our support team's instructions. Remember that incomplete, misdirected, or late submissions will not be accepted.
What is the warranty process for quality-related issues?
For quality-related issues, Sengled provides a 3-year warranty starting from the date of purchase. To initiate a warranty claim, the buyer must provide sufficient proof of purchase and document any troubleshooting done. The defective item's serial number and/or visible proof depicting the defect may be required, and in some cases, the item may need to be returned for quality inspection. Replacement items will be sent when available, and warranties on replacements follow the same timeframe as the original defective item.
Zigbee
For Sengled Zigbee devices (bulb/plug/door sensor/water leakage sensor/switch), what are the Apps can be used for the installation?
① Sengled Home App + Sengled Hub
② Alexa App + Alexa Echo Plus Hub (supports Zigbee)
③ SmartThings App + SmartThings Hub (supports Zigbee)
Do I need a hub for controlling Zigbee smart bulbs?
Yes, a hub is required to control Zigbee smart bulbs. Each Sengled smart hub allows you to add up to 64 Sengled smart devices to control every room in your home.
How do I connect the light to the Sengled Home APP and hub?
For a detailed guide on how to connect Sengled lights to the Sengled Home App and hub, please refer to the blog "Step-by-Step Guide: How to Connect Sengled Lights to the Sengled Home App and Hub".
How do I reset the hub/bulb?
- To reset the hub:
Locate the reset button on the side of the hub. Press and hold the button for 8 seconds, then release. If the reset is successful, the middle LED will flash 8 times. Re-attempt adding your hub with the Sengled Home App. For a detailed guide, please refer to this video tutorial. - To reset your smart LED bulb:
Ensure that the bulb is on and then quickly turn the bulb off and on at least 10 times (using a light switch or power bar works best). If the reset is successful, the bulb will flash 5 times. If it does not flash 5 times, you will have to try again. For a detailed guide, please refer to this video tutorial.
My hub can’t connect to the network. What should I do?
As a priority, please try to reset the hub manually.
If your hub still won't add and the top indicator lights on the hub are on, we recommend checking the following:
- Assign the hub's MAC address a static IP address via the router's settings. The hub's MAC will begin with B0:CE:18.
- Confirm that your router produces a 2.4 GHz WiFi network and ensure the iOS or Android device you are using for setup is connected to the 2.4 GHz WiFi.
- Ensure all of the router's "ports" are open via your router's settings. You need to open port 6884.
- Double-check to make sure your router's firewalls are not blocking the hub.
- Make sure that your Sengled Home app and your phone's OS are up to date.
- Check if the SSID of your mobile device matches that of the Hub. If they do not match, please fix this.
My hub can’t find the bulb. What should I do?
If you're having trouble connecting your bulb to the hub, it may be due to the light bulb not being properly reset. We recommend resetting the bulb by toggling the switch at least 10 times until the bulb flashes 5 times, indicating a successful reset.
For detailed guidance, you may find this video tutorial on resetting the light bulb helpful.
Do I need an Ethernet cable for the hub？
Z01-Hub, Z02-Hub support WiFi Mode, E39-G8C only supports Wired Mode, when there are too many WiFi devices in the home network, the Hub with low traffic will drop out easily, we recommend to prioritize the use of Wired Mode to ensure the stability of the connection. If you are using WiFi Mode and find that the Hub drops frequently, please try to switch to Wired Mode.
My Zigbee bulb is offline. What should I do?
If you're experiencing issues with your Zigbee bulb going offline, please follow the steps below:
① Hub Offline
If you see an orange alert indicating that your hub is offline, please power cycle the hub and wait for it to reconnect. If it does not reconnect, delete the hub from your app and then reset it. Once the hub is successfully reset, set it up again.
② Signal Attenuation
If the issue persists, signal attenuation due to obstacles between the light and the hub could be causing the problem. Consider adjusting the placement of the hub to shorten the distance between the lamp and the hub.
③ Bulb Offline
If you see an orange alert indicating that your bulb is offline, power cycle the bulb and wait for it to reconnect. If it does not reconnect, delete the bulb from your hub and then reset it. After successfully resetting the bulb, set it up again.
Following these steps should help resolve the disconnection issues. If you require further assistance, feel free to contact us.
Wi-Fi
How do I set up Sengled Wi-Fi Bulbs?
To set up your Sengled Wi-Fi bulb, follow the steps below:
① Reset the Light Bulb:
Watch this guide video for detailed instructions on how to reset the light bulb: Sengled Wifi Bulb Reset Guide
② Confirm Your Device's Operating System:
After the reset, confirm whether your device is using the Android or iOS system.
③ Select the Appropriate Setup Video Guide:
Once confirmed, select the appropriate setup video guide to reconfigure your light network:
For Android users: Sengled Wifi Bulb Setup for Android
For iOS users: Sengled Wifi Bulb Setup for iOS
Bluetooth Mesh
What options are available for installing Sengled Bluetooth Mesh-enabled devices?
You can use the following methods for installation:
① If you have Alexa Echo, you could use it to do the installation.
② The Sengled Bluetooth App is also supported to set up Sengled Mesh Bluetooth devices.
Please note that #1 and #2 cannot be used simultaneously.
How can I download the Android Sengled Bluetooth app for setting up and controlling Sengled BLE Mesh devices?
To download the Android Sengled Bluetooth app for Sengled BLE Mesh devices setup and control, please click here.
Matter
What app can be used for installing Sengled Matter-enabled devices like bulbs and plugs?
If you have an Alexa Echo, Google Speaker, or Apple TV/Pod, you can use their ecosystem app to install the device using Matter connection.